Return and Exchange Policy of Cointino
At Cointino, we are dedicated to ensuring your complete satisfaction with our products. If you are not entirely satisfied with your purchase, we are here to help with our return and exchange policy.
Return Policy
Eligibility for Returns
- Items must be returned within 30 days of receipt.
- Items must be unused, in the same condition that you received them, and in the original packaging.
- Proof of purchase, such as a receipt or order confirmation, is required for all returns.
Non-Returnable Items
- Gift cards
- Downloadable software products
- Items that have been customized or personalized
Process for Returns
- Initiate a Return: Contact our customer service team at [email protected] or call us at 916-730-3636 to initiate a return. Please provide your order number and details about the product you wish to return.
- Return Authorization: Once your return request is approved, you will receive a return authorization and instructions on how to send your item back to us.
- Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- Inspection and Refund: Once we receive your return, we will inspect the item and notify you of the status of your refund. If your return is approved, we will process a refund to your original method of payment. Please allow a few business days for the refund to appear in your account.
Exchange Policy
Eligibility for Exchanges
- Items must be exchanged within 30 days of receipt.
- Items must be unused, in the same condition that you received them, and in the original packaging.
- Proof of purchase, such as a receipt or order confirmation, is required for all exchanges.
Process for Exchanges
- Initiate an Exchange: Contact our customer service team at [email protected] or call us at 916-730-3636 to initiate an exchange. Please provide your order number and details about the product you wish to exchange.
- Exchange Authorization: Once your exchange request is approved, you will receive exchange authorization and instructions on how to send your item back to us.
- Shipping: You will be responsible for paying for your own shipping costs for sending your item back to us. Shipping costs are non-refundable.
- Inspection and Exchange: Once we receive your item, we will inspect it and notify you of the status of your exchange. If your exchange is approved, we will send the replacement item to you. Shipping costs for the replacement item will be covered by Cointino.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] or call us at 916-730-3636. We will arrange for a replacement or refund at no additional cost to you.
Contact Us
If you have any questions about our return and exchange policy, please contact us:
- Address: 2078 Timber Ridge Road, Sacramento, California, United States
- Phone: 916-730-3636
- Email: [email protected]
Thank you for shopping with Cointino. We appreciate your business and are committed to providing you with high-quality products and excellent customer service.